Dreptul de returnare a mărfii

We guarantee the right to return the ordered goods, without the need to specify the reason for it. The return of the goods can be made within 14 days from the date of delivery. In order to meet the deadline, it is sufficient to submit the corresponding declaration before its expiration at One Tool SRL, str. Theodor Sperantia, no. 104, sector 3, Bucharest. The mutual obligations of the parties shall be fulfilled immediately, not later than 14 days.

The products will be shipped at your own expense, to the address: str. Theodor Sperantia, no. 104, sector 3, Bucharest. Returned goods must be intact and show no signs of wear. In case of return of the damaged good or bearing signs of wear, One Tool SRL may charge the buyer compensation to cover the cost of damage or wear of the good, the amount of this compensation can be deducted from the sale price to be refunded to the Buyer. Otherwise, it is considered null and void.

Please respect the deadline for return and inform us about the return of the products.

Please keep the proof of return until the end of the process of analyzing any claim, and in the case of returned products, until the time of refund. The return cost will be refunded if the product is defective, is not the one ordered by you, does not match its description and photo and was returned by you via Fan Courier. The return cost is refunded based on the Fan Courier receipt and only after accepting the return.

If One Tool SRL will not fulfill its obligations regarding the delivery of all products ordered within 30 days, the customer has the right to terminate the contract with immediate effect. The equivalent value of the returned goods will be returned within 14 days from the time of return, by bank account (note the IBAN account in the appropriate space, on the return document) or by money order (shipping address must correspond to your bulletin).